Live Shipment Guarantee
Shale Peak Horticulture guarantees that live product orders will be alive upon arrival. Once an item is shipped, You will receive an email with tracking information containing expected transit time and status updates. If we do not have your email on file, you may call or email us and we will provide that information as soon as possible.
To ensure live delivery, it is important that you receive your order promptly upon arrival. We will not be responsible for live shipments left unattended at your delivery address. Please make contingent arrangements to have them picked up by a neighbor or delivered to a work address if you will not be home during the day.
NOTE: Orders may arrive in 2 or more shipments. In such cases, you will receive a tracking number for each sent package.
If you have viability concerns about a live shipment, please contact us within 24 hours at either 1-707-301-4275 or firstname.lastname@example.org. It may be helpful to attach photos or videos to emails regarding viability.
Return & Cancellation Policy
- Only unused, unopened, undamaged items in original packaging can be returned.
- Merchandise must be returned within 30 days for a refund on the cost of the product only. Shipping charges are non-refundable. Products are returned at customer's expense.
- Products with free shipping will be refunded the purchase price after a 20% restocking fee.
- Please indicate the reason for your return on a copy of the enclosed invoice.
- There are no returns on live products. We guarantee live insects upon delivery. If products are damaged on arrival or there are viability issues with live products, immediately take photo or video documentation and call us within 24 hours to report the issues. Do not dispose of damaged product or packaging prior to contacting us.
- Some of the products Shale Peak Horticulture carries are manufactured by other companies and have warranties through those manufacturers. If you have warranty questions regarding any of these items, it is best to contact the manufacturer directly. Contact information is generally found on the product label.
Shipping & Ordering
Shale Peak Horticulture
813 Harbor Blvd #176
West Sacramento, CA 95691
Place your order online or call our office to speak with one of our sales representatives. Online orders take up to 12 hours to process (excluding weekends). Our sales department is open Monday through Friday from 8:00 AM until 6:00 PM Pacific Standard Time. We pride ourselves on providing superior customer service and encourage our customers to contact us immediately if any questions that arise.
We accept the following payment methods: American Express, Discover, Master Card, VISA and PayPal.
Checks & Money Orders: Please send checks or money orders to the following address.
Shale Peak Horticulture
813 Harbor Blvd #176
West Sacramento, CA 95691
When sending a check or money order contact us for a shipping quote. Please make checks and money orders payable to Shale Peak Horticulture. Please include a list of the products you wish to order, your shipping and billing address, contact information and telephone number.
Please contact Shale Peak Horticulture for bank routing information. Your order will be processed once the wire transfer has been completed.
We accept Purchase Orders from schools, businesses, organizations and government agencies upon approval. Our minimum order for purchase orders is $300.00. Please use a credit card for orders under this amount. Please use the following information to contact our Accounting Department for a credit application and to submit a Purchase Order: email@example.com or call us at 1-707-301-4275.
Your Purchase Order should include:
* Purchase Order number
* Item number for each item
* Brief description of the item
* Desired quantity
* Preferred shipping method
* Billing & shipping information
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, and credit card information.
Users may, however, visit our Site anonymously.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
How we use collected information
Shale Peak Horticulture collects and uses Users personal information for the following purposes:
- To administer a content, promotion, survey or other Site features
- To send Users information they agreed to receive about topics we think will be of interest to them
To send periodic emails
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website\'s own terms and policies.